At a9agent, your privacy is more than a legal obligation — it is a trust you place in us. This document transparently explains how we collect, use, store, and protect every piece of personal information you share with us.
The a9agent Privacy Policy is built on six core principles that ensure your data is always in the right hands.
We only collect data that is strictly necessary to provide our services. No information is collected in excess or without a clear and legitimate purpose.
Your data is protected with 256-bit SSL encryption during transmission and stored on secured servers with strict access controls and intrusion detection systems.
You have the right to access, amend, download, or request deletion of your personal data at any time through your account settings or by contacting our team.
A9agent has never and will never sell, rent, or trade your personal data to any third party for marketing or commercial purposes.
Your data is retained only for as long as necessary for the stated purposes or as required by law. Once no longer needed, data will be deleted or anonymised.
We will notify you before any material changes to this Privacy Policy take effect. No changes are made silently without notice to members.
A9agent ("We", "Platform") is an online casino and digital entertainment platform operating for users in Malaysia. We take your privacy very seriously. This Privacy Policy ("Policy") describes how we handle personal information collected through the a9agent.ws website, our mobile application, and all related services.
By registering an account or using a9agent's services, you agree to the data collection and usage practices described in this Policy. This Policy should be read together with the Terms & Conditions a9agent.
A9agent collects several categories of personal data depending on how you interact with our platform. The following outlines the types of data we may collect:
Flagged data mandatory is required to create and maintain your account and to comply with applicable legal requirements. Other data is collected to enhance the user experience and enable additional platform features.
A9agent collects your personal data through a number of different channels:
The personal data we collect is used for the following purposes:
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Creating & managing member accounts | Name, email, phone number | Contractual necessity |
| Identity verification (KYC) | MyKad, date of birth, address | Legal requirements |
| Deposit & withdrawal processing | Bank/e-wallet information | Contractual necessity |
| Fraud prevention & money laundering | IP address, transactions, account history | Legal requirements |
| Customer support | Communication records | Legitimate interest |
| Product & platform improvement | Usage data, analytics | Legitimate interest |
| Marketing communications (with consent) | Email, phone number | Consent |
| Responsible gaming programme | Game activity data | Public interest |
We will not use your data for any purpose other than those stated above without first obtaining your consent.
A9agent does not sell your personal data. However, we may share certain data with select third parties in the following limited circumstances:
The security of your personal data is a9agent's highest priority. We employ a range of technical and organisational measures to protect your data:
Your personal data will be retained for as long as your account remains active and for any additional period required by law or for legitimate business purposes. Financial records are kept for a minimum of 7 years in accordance with Malaysian compliance requirements. Other data will be deleted or anonymised when it is no longer needed.
In certain circumstances, your personal data may be transferred to or accessed from servers located outside Malaysia, primarily in connection with our cloud service providers and international game providers.
When such data transfers occur, a9agent ensures that:
As a data subject, you have the following rights regarding your personal data held by a9agent. To exercise any of these rights, please contact us via email at support@a9agent.ws or via the platform's live chat.
You have the right to request a copy of all personal data we hold about you. We will provide a response within 30 days.
If your data is inaccurate or out of date, you have the right to request a correction. This can be done via your account settings or by contacting us.
Under certain circumstances, you may request the deletion of your personal data, subject to any applicable legal retention obligations.
You may request that we restrict the processing of your data under certain circumstances while a dispute or review is ongoing.
You have the right to receive your data in a structured, machine-readable format and to transfer it to another service provider where applicable.
You may object to the processing of your data for direct marketing purposes at any time, and we will stop immediately.
Where processing is based on your consent, you may withdraw that consent at any time without affecting any processing that took place prior to withdrawal.
If you are dissatisfied with how we handle your data, you have the right to lodge a complaint with the relevant data protection authority.
The a9agent platform is intended for individuals aged 18 years and above only. We do not knowingly collect or process personal data from individuals under the age of 18.
Should we discover that personal data belonging to an individual under the age of 18 has been collected without proper age verification, we will take immediate steps to delete that data and close the relevant account. If you are aware that someone under the age of 18 has registered an account on a9agent, please notify us immediately at support@a9agent.ws.
The a9agent platform may contain links to third-party websites or platforms, such as game providers or support services. This Privacy Policy applies to the a9agent platform only.
A9agent is not responsible for the privacy practices of any third-party websites or platforms that are linked. We encourage you to read the privacy policy of each platform you visit separately. Your safety and privacy outside of the a9agent platform are beyond our control.
A9agent reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or new technologies we adopt.
For any material amendments — that is, changes that significantly affect how we use your data — we will provide at least 14 days before amendments take effect, via email to registered members and/or a prominent notice on the platform.
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact our team through the following channels:
For formal requests relating to data rights (access, correction, deletion), please submit a written request to the email above along with proof of identity for verification purposes.
We know trust is not given freely. That is why every policy we write, every system we build, and every decision we make always puts the protection of your personal data first. Register today and experience the difference of a platform that genuinely cares about your privacy.
Related Documents